API currently entitled tiers returning incorrect data

API Feedback
1

Hi, I am using the v2 API to retrieve data about my patrons, specifically the currently_entitled_amount_cents and currently_entitled_tiers (in relationships) from this endpoint:

/api/oauth2/v2/campaigns/XXX/members

I have two users who paid for a full year one month ago and still have an active pledge now (according to the Relationship manager). However, their API records incorrectly show that they aren’t entitled to anything (currently_entitled_amount_cents is 0, and the currently_entitled_tiers is an empty array).

With the relationship manager on your website saying something different I assume there’s a bug, perhaps the benefits were incorrectly only granted for a month despite them paying for a year?

2 Likes
2

Hi, we’ve just run into the same problem. The API returns different results for some of our Patron to their own website. This is also happening for someone with a yearly subscription, that they have upgraded from a monthly subscription… I created a support ticket, let’s see if they get back to me.

1 Like
3

Can you dm me the details of the call that you are making, the response, the patron details, and your campaign url?

4

(check my reply to shedi)

5

Sure thing, I’ve sent you a DM.

6

Did you get my DM? Were you able to look into the issue?

7

It’s been more than 2 weeks and the problems are still persisting. Why is the Patreon API so terribly supported and buggy?

2 Likes
8

I am also still having the same issues, it’s been complete silence for 3 weeks unfortunately…

1 Like
9

First, are you people iterating all the tiers in the response to match the correct tier? There can be more than one tier returned.

And this is also happening at the site patreon.com, then you should open support tickets at Patreon help desk and ask it there as it relates to the site.

10

Sorry about that, I apparently didn’t check it properly yesterday, the issues I had 3 weeks ago appear to be resolved now. Thanks!