Pledged to a tier on patreon but not able to access content for it

I pledge to someone on patreon and even though it says im a supporter for that tier, i am unable to access the content for that tier and it says it is still locked.

Please direct this question to our support team https://patreon.zendesk.com/hc/en-us . This forum is for developers writing applications on the Patreon API